Delivery Policy

Delivery is subject to stock availability with our suppliers and receipt of payment.

Please note we do not deliver to farms or Informal Settlements.

We insure all of your purchases during shipping.

Courier Delivery

Deliveries will be done by a courier company engaged by JMM Powertool Service Centre (will continue with referring to it as “JMM Powertools“).

The delivery service is available from 8am to 5pm (Monday to Friday), but we recommend that you use your office address as your physical delivery address if you are not at home during the week. You may be required to sign for delivery and to provide a valid form of identification when your order is delivered.

If you are not available to take delivery of your order, we will make one further attempt at the physical address provided. However, if still unsuccessful, either JMM Powertools or the courier company, acting on behalf of JMM Powertool’s, will call to arrange for either a further delivery attempt to be made, or for you to collect your order from the courier company.

In the event that JMM Powertools and/or its appointed courier company is unable to reach you, despite all reasonable attempts to do so, using the contact details and/or physical delivery address provided during the ordering process, JMM Powertools reserves the right to cancel your order and refund you the money already paid to JMM Powertools.

Delivery Times

Our delivery times will vary between 3-7 working days depending on, among other things, product availability. JMM Powertools is committed to delivering your order within the agreed upon delivery times, however we are unable to guarantee that all orders will be delivered within the specified time frame. In the eventthat certain of the ordered products are temporarily or permanently out of stock you will be notified immediately and a refund or a new date will be given on when to expect the product.

Costs

All orders greater than R1500 in value will be delivered free of charge. JMM Powertools, in its sole discretion, may determine that your delivery address is located in a remote area and may, upon placing your online order, request payment of an additional delivery fee. Should you object to an additional delivery fee being charged, you have the choice of cancelling your order.

All orders that amount to less than R1500 will incur a delivery fee of R150 including VAT. We do not deliver to farms or informal settlements.

Our Liability

JMM Powertools is not liable for any incorrect order or delivery where you, the customer, made an error in the information you provided to JMM Powertools, for example if you provide the incorrect delivery address or submit an incorrect order.

Should you fail to provide a valid physical address for delivery, JMM Powertools may cancel your order and refund you. In the event that it is not possible to deliver to a certain location/s, JMM Powertools will inform you using the contact details provided when making the order. We will then arrange for either the cancellation of the order or delivery to a different address.

We will ensure that all reasonable steps are taken so that your order is delivered within 3-7 business days. While JMM Powertools will always endeavor to ensure a smooth delivery process, in the event that we are unable to meet the estimated time frames, you accept and agree that JMM Powertools will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your order. You further acknowledge that the delivery of your order may be impacted by events beyond the control of JMM Powertools, such as adverse weather conditions, industrial action, or an inability to secure labour, power, internet services, GSM network connectivity, materials or supplies.

JMM Powertools delivers the products in standard packaging. You understand and accept that the packaging of products accessible on the JMM Powertools website (e.g. bottles, containers, packets) may be different from, the packaging of the product delivered to you.

Return Policy & Warranty

Goods must be in original packaging with all accessories and deemed sellable by the supplier.

All suppliers warranties and terms of warranty will be applicable.

JMM Powertools Returns/Refund Policy

Products may not be returned unless the incorrect product has been supplied by the JMM Powertools or the product is damaged or faulty. If the wrong product has been supplied, or if the product is faulty or damaged, then JMM Powertools will exchange it on condition that the customer returns the product/s within five days of receipt. In such an instance, JMM Powertools will make a reasonable effort to exchange the product upon receipt of the returned products. If replacement is not possible, then JMM Powertools will refund the purchase price including delivery cost upon receipt of the returned products together with the proof of purchase.

Terms & Conditions

These online terms and conditions are a contract between you and JMM Powertool Service Centre (JMM Powertools) with registration number 2007/038758/23. Our registered address is 12 Acutt Avenue, Parkhill, Durban.

These terms and conditions (“the Terms and Conditions”) govern your (“the User”) use of the JMM Powertools (“Provider”) website located at the domain name jmmpowertools.co.za “the Website”. By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes without the prior written consent of JMM Powertools..

Please read these Online terms and conditions carefully before you start to use the JMM Powertools website. You should keep a copy of these Online terms and conditions for future reference.

Updating of these Terms & Conditions

JMM Powertools reserves the right to change, modify, add or remove portions or the entire of these Terms & Conditions from time to time. Changes to these Terms & Conditions will become effective upon such changes being posted to this Website. It is the User’s responsibility to periodically check these Terms & Conditions for changes and/or updates. The User’s continued use of this Website following the posting of changes and/or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes and/or updates.

JMM Powertools aims to update the JMM Powertools website on a regular basis. The content on the JMM Powertools website and the products as well as services offered may change. Any changes are at the sole discretion of JMM Powertools. JMM Powertools further reserves the right to, at any time and without giving you any notice, make changes to the prices, quantities of goods that are sold through the JMM Powertools website and correct any pricing errors that may inadvertently occur. No notice of any changes will be given to you. JMM Powertools may also interrupt the operation of the JMM Powertools website, or any part of the website, to perform routine or non-routine maintenance, to correct any errors, or to make any changes.

Electronic Communications

When the User visits https://jmmpowertools.co.za or sends emails to JMM Powertools, the User is communicating with JMM Powertools electronically. The User consents to receive communications from JMM Powertools electronically. JMM Powertools will communicate with the User by email or by posting notices on this site. The User agrees that all agreements, notices, disclosures and other communications that JMM Powertools provides to the User electronically satisfies any legal requirement that such communications be in writing.

E-commerce & Privacy

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept confidential by JMM Powertools and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number, will be made known to the third party delivering the product. Credit card details are not kept by the Provider under any circumstance.

JMM Powertools accepts that it has taken all reasonable provisions to secure the credit card processing that is carried out to receive payment for goods sold. JMM Powertools cannot be held responsible for security breaches occurring on the User’s electronic device (Personal compter or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device. The provider will supply all goods to the delivery company in good order.

Limitation of liability

The website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. JMM Powertools makes no warranty or representation as to the availability, accuracy or completeness of the Content. Neither JMM Powertools or any holding company, affiliate or subsidiary of JMM Powertools, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website of any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: Casual Surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other identifying information. This information is gathered to measure the number of visits, average time spent on the Website, pages viewed etc. JMM Powertools uses this information to determine use of the Website, and to improve the Content thereon. JMM Powertools assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Choice of law

The website is controlled, operated and administered by JMM Powertools from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal and prohibited.

The User may not use this Website in violation of South African export laws and regulations. If the User accesses the Website from locations outside South Africa, the User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the Users consents to the jurisdiction of any competent magistrate’s court in the event of any dispute, however the JMM Powertools reserves the right to approach any High Court having Jurisdiction. If any of the provisions of these Terms and Conditions shall continue in force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

Other

Product images

Please note that all pictures displayed on the website are sample pictures. The actual product may differ in both appearance and or colour. Kindly refer to the product specifications when ordering products.

Complaints and notices

JMM Powertools places great value on customer satisfaction. Questions, complaints or comments should be sent by email to shop@jmmpowertools.co.za . JMM Powertools will always attempt to address your concern/s as soon as reasonably possible. We will also contact you on receipt of any relevant inquiry or complaint.

In the event of a complaint, it will help JMM Powertools help you if you provide as much information as possible, accurately describing the object of your complaint. Where applicable copies of your order, or the order number.

Should you not have received any communication from us within 5 business days, please make further inquiries. (This is in the uncommon event of a communication problem where your email has been caught up in our spam filters or has not reached us, or the correspondence we have sent you may not have reached you.)

Any legal notices that you give to JMM Powertools under this contract must be sent by registered post to 12 Acutt Avenue, Parkhill, Durban, 4051, as well as a copy emailed to shop@jmmpowertools.co.za . Where JMM Powertools needs to give you any notice as provided for in this contract or provide additional information about the products and services supplied to you, JMM Powertools will do so by sending you an email or posting a notice on the JMM Powertools website. You consent to JMM Powertools providing you with notice or information in this way.

Promotional Discount Codes

From time to time, JMM Powertools, may release, at its sole discretion, promotional discount codes that may be redeemed through a purchase on the JMM Powertools website. Promotional discount codes are only valid for a specified period, as stated in the details of the promotion, can only be redeemed against certain priced products on the JMM Powertools website, and cannot be used in conjunction with any other promotional codes.

In the event of any fraud, an attempt at deception, or the suspicion of other illegal activities in connection with the promotional discount code purchase, JMM Powertools will be entitled to close your account and/or require a different means of payment. Legal action may be taken in the case of fraud.